When TV and the Internet Converge

Labels: Advertising, Application Development, ClickZ, Industry, Integration, TV

An Alternative Approach To Social Media Marketing - Your Social Brand

“Your Brand is what identifies your business to consumers.
It resides in the hearts and minds of your customers and prospects
as the sum total of their experiences with and perceptions of your company.”

- SEMPO
Branding With Search Marketing

If you were to ask most people about ‘branding” as it applies to their business they will most likely respond with an answer rooted in a company’s products and services. Sure, they will speak to the importance of emotionally connecting with their target audience, but at the heart of it all it still boils down to what you do or the products you produce. In short, for your brand to be effective it needs to sell and move product or services.

As we all know, companies spend untold amounts of money to develop a brand that connects with the hearts and minds of consumers, so as to ensure that they understand who, not just what, they’re all about. Therefore, if a company can form an emotional bond with consumer, it will lead to a much more long term and profitable relationship, as it’s more about the connection, than just about the product. However, while many brand marketers will speak of the effectiveness of a brand in terms of “awareness”, success is ultimately tied to and measured by units sold or profitably. What I mean here is that if people are aware but no one actually buys, are you really being successful?

Transactional Branding
I like to call this approach “Transactional Branding”, due to the fact that at the end of the day, while you are looking to emotionally connect with the hearts and minds of your consumers, it’s really about promoting products and services. Now, I will say that Transactional Branding makes complete sense due to the fact that it's rooted in common business strategy, which is to grow revenue and improve profitability. It also makes complete sense when used in the context of traditional media…broadcast, print, display and even search. The reason being is that in most cases you are using these forms of media to push a message out to consumers with the hope of connecting with them and pulling them back to purchase your product or service. While this type of brand connection does have the opportunity to facilitate a dialogue and customer relationship, it's ultimately based on the sale and/or product/service experience.

However, when it comes to Social Media, the paradigm is changing and many companies are trying to figure out what to do. The reason being is that the “Transactional Brand model” just does not seem to fit. Companies want to speak, but not be spoken to. They want to hear, but are afraid what might happen if they actually start to listen. The challenge for many companies is that when it comes to branding, they have built and developed their brand as a means to sell to, not socialize with, their target audience. However, for companies to leverage social media effectively, they need to be willing to socialize their brand, because that is what social media is all about…Socializing!

Now for companies that have the good fortune of a having a transactional brand, with a social angle, jumping into social media is not that big a stretch. The reason being is that these kinds of companies, such as Harley-Davidson, already have a very strong social relationship with their user and customer base. The reason why these types of companies are successful when it comes to social media is that they have figured out a way to “socialize” the “Transactional Branding relationship”. Therefore, when it comes to socializing with their customer base via social media, they are ready, prepared and willing to do so, because it’s been part of their core business and brand strategy all along.

However, there are many companies, such as those in highly regulated industries such as financial services that don’t have the luxury of being able to readily socialize with their audience. While many have very strong and trusted brands, they have been built from the top down and are not readily structured to be dissected via social media. The fact is, many companies in this arena have very carefully crafted brands and images and the thought of being exposed to the world of social media, scares the heck out of them. At the same time, they realize that there is an audience to be had and that they need to figure out a way to communicate with them via social media and establish a presence.

In my opinion, the mistake that these types of companies are making is that they are rooted in one size fits all model when it comes to branding and are flustered by the fact that they can not seem to fit their Transaction-based Brand model into a social environment. The lack of control scares them, and as a result instead of jumping into the social media space they have opted to just sit on the sidelines.

The Social Brand
This is where the notion of the “Social Brand” comes into play. While a brand should always be rooted in a company’s core values, how it’s developed, presented and executed within different forms of media, can enable a company to enter new and uncharted waters much more readily. Hence, while your Transactional Brand is aimed a facilitating sales, your Social Brand is aimed at facilitating socialization. Of course both are rooted in the same values and at the core express the same ideas, the content you put forth with your Social Brand, does not have to exactly mirror what you are doing with your Transactional Brand.

For starters, in developing your Social Brand you need to look at your company and what it does from a “Social Perspective”. This will enable you understand how and where people might want to socialize with your brand and what components are ripe for socialization. Therefore, while you may be in a regulated industry where you can not openly endorse or make claims about a product, you need to take a step outside of these parameters and look at other components of your business. For example, does your organization sponsor sporting events, support particular philanthropic endeavors or back particular social initiatives? While these items might not be tied directly to your products and services they are tied to your company. They are a brand component and most importantly convey its value system. These are also aspects of your business/brand that people can also readily connect and socialize with.

Now, I’m not endorsing the fact that when it comes to social media you should deny what your business is rooted in. What I am saying is that when it comes to social media, you need to think differently about your brand and how it can be leveraged to socialize with your audience.

By identifying and developing your Social Brand, you also have the opportunity to steer and guide the social conversation. Of course there’s always the potential that someone will address and bring-up product or service related issues, but by focusing on your Social Brand, you can help to guide the conversation around particular topics. Additionally, by focusing on and developing your Social Brand, you have the opportunity introduce your audience to a completely new side of your organization. Simultaneously, you will be likely grow your base, as you will bring people into the fold, who would not have previously engaged with your company, as you are now tapping a whole new set of interests.

How To Develop Your Social Brand
So, how does a company go about developing a Social Brand? The following are a few key points:

• Alignment
  For your Social Brand to be effective, it needs to be aligned with your core values and business plan. Therefore, it can’t just come out of left-field, rather people need to see how it relates and applies to your overall business positioning.
  
  
• Social Segmentation
  Take a look at your organization from a “social perspective” and identify which aspects and segment are ripe for socialization. Taking this approach will enable you to see what opportunities exist and the different ways you could socialize with your audience.
  


• Content
  After identifying how you can socialize with your audience, what are you going to say and communicate? This sounds more daunting than really is, as you are most likely doing this, but it's just not being surfaced within the context of outbound media channels. Rather the conent is being tied to the "social" initiative itself. For example, if your company sponsors a sporting event or is involved with a particular charity or social issue, focus on content that pertains and gets created in relation to these endeavors. Before you know it, you may find yourself becoming a hub for people passionate or connected to these issues, causes or events.
  
  
• Socialization
  Now comes the big leap, you need to be ready to socialize. Do you set-up a MySpace profile, YouTube Channel, Facebook Page, Twitter Account…all of the above or just some? The key here is that you don’t need to jump into everything all at once, focus on those areas that make the most sense and that best complement your Social Branding strategy.
  

Social media is definitely changing how we market and connect with consumers. Therefore as marketers, we need to also think differently about how we approach our business and look to connect with consumers. In the end traditional branding models will not always work, because they were not constructed to deal with a high degree of social interaction and input from consumers. Therefore, we need to look at branding as a form of subsets, including how we will and want to socialize with our target.

Developing a Social Brand, will help you provide a vision for your organization to approach the social media space and be comfortable with doing so. Yes, it will require you to think differently, but the development of a Social Branding strategy will also provide the vision and clarity needed to enter the social media space in a manner that compliments your overall business strategy and enables you to harness all the power that social media has to offer.

Labels: Advertising, Brand Awareness, Facebook, Integration, POV, Social Media, Social Media Marketing, Twitter, twitter social media

Mobile Advertising in Plain English

Labels: Integration, Mobile Marketing, online marketing

Share Maps with Social Horizon's URL Shortener: http://amap.to/

Labels: Facebook, Integration, LinkedIn, Social Media, Social Media Marketing, web 2.0

Supplementing Social Media Marketing is Crucial to Success (Part 2.)

For the first part of this series, please see Supplementing Social Media Marketing is Crucial to Success (Part 1.)

In order to maximize return on any social media investment, it is critical to supplement the social campaign with alternative forms of media. Social media marketing campaigns can include a variety of components and platforms, but it is important to remember you can’t simply launch a social marketing campaign and assume your core audience will find you and engage in a conversation.

This sentiment was reiterated in a recent article in the Summer 2008 edition of Search Marketing Standard entitled Marketing on Facebook. In the article, SMS correspondent Grant Crowell interviewed Rodney Rumford- CEO/founder of FaceReviews & Gravitational Media. When asked about common mistakes of marketing on Facebook, Rumford cited a problem in the perception of marketers that “if I build it they will come”. Yes, there is a huge viral component involved with social media marketing; however, marketers still need to take steps to ensure their social campaigns are supplemented with other forms of media in order to fully capitalize on the social marketing opportunity.

Getting back to BMW’s social campaign surrounding a car customizer application, it is clear that supplemental marketing efforts were not a well thought out component of the social campaign, and this detracted from the overall performance of the campaign. BMW clearly fell into the common trap of thinking “we built it- they will come”, but this is not the case.

So what specific supplemental tactics could BMW have utilized to maximize the return on their social campaign? Here are a few ideas.

• PPC Search Ads

After reading about this campaign in the press, I attempted to find the custom application, but I was not successful. For a very modest fee, BMW could have developed a small paid search campaign with terms like “BMW customizer”, “BMW Facebook page”, “BMW MySpace profile” etc… This would be very inexpensive as there would be virtually no advertiser competition on these terms. Ad copy should include calls to action such as “add us to your friends/become our fan” or “check out our new application” to encourage users to interact with the social profile and/or social campaign.

• PPC Content Ads

The same keyword list running in the PPC search campaign should also be launched on the Google Content network. This will generate tons of free impressions, and more importantly, MySpace pages fall under the Google Content network, so text ads running within MySpace could direct users BMW’s MySpace profile (assuming this was one of the networks utilized). Click costs on the content network would likely be even cheaper than search clicks, and the high level of relevance related to seeing ads for BMW’s MySpace page when already in MySpace should help drive comparatively high click through rates for the Content Network.

• Online Media

It also makes sense to invest in online media to drive additional traffic to a social profile, campaign, or application. It is unclear if BMW supplemented their social campaigns with display, but it is certainly a good idea. In addition to standard media buys with various targeting options, it is also worth investigating media buys that would run on the social sites themselves, which would also increase relevance, and therefore would hopefully also increase performance.

Social sites are constantly coming up with new advertising solutions as well. Case in point- Facebook’s new Social Ads which utilize the Facebook News Feed to serve hyper-targeted ads to relevant users. One unique targeting example would be the ability serve ads to users whose friends have recently engaged with the advertiser's Facebook profile.

• RSS Content Distribution

BMW had an opportunity to develop a short press release describing the campaign/custom social application that could be distributed to targeted audiences via RSS. The release should have several anchor text links pointing back to the profile page where the application resides. The anchor text should include copy like “BMW customizer application” or “BMW virtual joyride”. The RSS feed should also include a screen grab or short video of the application to maximize performance in terms of press release reads and the number of times the story is republished on blogs, forums, etc…

The RSS component is very cost-effective as well, and there are multiple benefits to this specific tactic. The RSS feed will drive traffic to the profile page, but in addition, there will now be several links out on the web that will point back to the profile page. The additional links will help gain SEO traction in the natural search results in the search engines, but the links will also help the profile pages show up higher in search results within social sites like MySpace and Facebook.

• Friend/Fan Outreach

Another important tactic involves continuing the conversation with your core audience in the social space. If BMW is hosting their application on Facebook or MySpace, then a blast should be sent out to the fans/friends of the brand. In addition to telling fans and friends about the new customizer application and “virtual joyride”, the content on the profiles should be updated on a regular basis to encourage users to return. Every time an update is made, friends and fans should be notified. Some social sites will automatically inform users when profiles are updated, but this is likely not enough in most cases.

• Blog Outreach

The blogosphere also offers a huge opportunity in relation to supplementing a social media marketing campaign. BMW had an opportunity to launch a blog outreach campaign in conjunction with the social media campaign/customizer application. Putting your ear to the ground to find out what bloggers think of your brand is helpful, but it isn’t enough. Bloggers can significantly influence thought, feeling, and general perception of a brand, particularly in the automotive category in which emotion plays such a large role in the perception of a brand. Cars could be considered more of an extension of an individual’s personality than a preference in transportation.

So if listening is not enough, what should BMW do? Reach out and initiate a conversation with the influential brand ambassadors in the blogosphere. Find out who is talking, select the most active and influential blogs, initiate a conversation, and provide something of value- even if it is just the right to use images of a new model on their site. BMW should also make sure that the conversation includes a quick pitch of the social app that BMW is promoting, as this will create awareness, drive traffic to the application, and will likely result in additional links back to the campaign which provides additional SEO benefits.

The list of supplemental tactics above is by no means all-inclusive. Each campaign has a unique set of goals and challenges. The most effective may to maximize the return on a social campaign is to develop a well planned, multi-faceted, integrated promotional strategy to supplement the efforts of the core social campaign. BMW clearly missed a big opportunity to maximize the return on their social campaign- so be sure not to make the same mistake.

Labels: Blog Outreach, Integration, Paid Search, RSS, Search Engine Optimization (SEO), Social Media Marketing, Strategy

Maximize Return By Supplementing Social Media Marketing Campaigns (Part 1.)

Social media marketing is all the buzz today- you can't read any online marketing newsletter or industry publication without coming across an article about the next frontier in the world of interactive marketing- social media.

Most of the articles out there about social media are in agreement that it is an important new medium. Most of the thought pieces also discuss effective monetization as the key to the growth of social media advertising in the upcoming months. There are hundreds of examples and case studies on the cool new things that companies are doing to promote brands and continue the conversation with their core audience. Widgets, MySpace & Facebook applications, virally shared content on social networks among "friends" of "friends", and virtual "gifts" are all part of the new marketing mix.

But it is important to keep in mind that these social marketing campaigns do not live in a vacuum. Sure, the viral aspect of social networks can certainly help propagate the social marketing media mix, but you still need to make sure people can find you. Many companies are investing vast resources into creating assets for the social media mix, and then just leaving them in the space in hopes the viral machine will take care of the distribution, but this could be a costly mistake.

A June 3rd article in Online Media Daily by Mark Walsh entitled Goldstein At IAB: Marketers Can't Ignore Social Media references a social media marketing campaign for the BMW Series 1 model. According to the article, the campaign included a virtual customizer application that allowed users to go on a "virtual joyride" with their social network friends, although the article did not reference which specific properties were utilized. Sounds cool right? I thought it did, so I decided to do a bit more research to find out how the social application works.

The only problem is I can’t seem to find it! And if a certified AdWords pro can't find it through search, the general population will probably have an even harder time. This is a major problem for BMW as they expended a lot of effort to create this interesting application that is virtually invisible unless I happen to be a "friend" of BMW on whatever social networking site the campaign utilized. BMW missed a huge opportunity with this campaign due to the lack of an integrated plan to maximize the traffic, and allow people to find the custom application.

Nothing popped in the paid or organic results for relevant searches like "BMW customizer", "BMW customizer application", "BMW social network application", "BMW MySpace page" "BMW Facebook page" or many other related queries. As a result, the overall return on the campaign must have been significantly stifled by the fact that the no one can find this new application despite the fact the application is discussed in the media. Even after reading an article about the campaign/application with quotes from the agency that developed the campaign- it is nowhere to be found!

The lack of integrated efforts to promote the social campaign has certainly impacted the return on investment for BMW. Even though the majority of traffic hitting the social campaign is viral, a huge opportunity was wasted by not driving additional traffic through integrated marketing efforts.

So, what should BMW have done? Stay tuned for Part 2 of this series to find out.

Labels: Integration, Online Media, Social Media, Social Media Marketing, Strategy, web 2.0

Extending the Reach and Effectiveness of Your Marketing Efforts with Paid Search

Search Result for "Sex and the City handbag"

Search Result for "Sex and the City youtube contest"

In short, whether they knew when the article was being published or not, once it was printed they should have had a plan of action in place. Therefore, by having a Paid Search campaign ready to go, they could have started capitalizing on their affiliation with the movie some time ago, or at least immediately after the article was published.

The moral of the story here is that Paid Search should not be looked at just as an isolated medium or silo in your online marketing program. Rather it should be closely integrated into all of your marketing efforts as it can really work to extend their reach and life. By considering how people use the search engines to complete ideas and to find what they are looking for based on what they have seen elsewhere, you can really garner tremendous added value from your marketing investment.

Therefore, whether you are doing a big PR Campaign or multifaceted advertising campaign, be sure to think about what happens next and the fact that by integrating Paid Search into your campaign strategy you can really extend its life and grow your business in the process.

Labels: Integration, Paid Search, Search Engine Optimization (SEO), Strategy

Using Meta Search to Make Intelligent Travel Choices

Everyone who has ever spent any time traveling for business or for pleasure has an airline horror story:

“They lost my luggage and I had to buy all new stuff when I got to the hotel!”

‘We sat on the tarmac for three hours and then they canceled the flight!”

“My plane was so small you couldn’t even stand up in the aisles!”

What if you could find out which flights were almost always late? Or see the type of aircraft you were going fly? Or access what the load factor was for a particular flight before you purchased that non-refundable ticket?

You can get this information now if you’re willing to spend a fair amount of time on multiple web sites to ferret it out but wouldn’t it be nice to find everything related to the speed, comfort, and ease of your flight in one spot? Take a look at InsideTrip.com (http://www.insidetrip.com/) when you’re planning your next flight.

The site is still in Beta so there are limits on the carriers listed and the type of passengers (adults only for now) but the real value here is in the depth and breadth of useful information available to the average airline traveler. The interface is simple and very familiar to anyone who has ever booked a flight on any of the major travel sites or through an individual carrier’s site. Pick your departure and arrival cities, enter your travel dates, and decide on the time of day you want to fly. Click on the search button and in addition to seeing the results of your search in a listing of carriers, flight times, and connecting flight numbers you get a flight dashboard that assigns a quality score to each flight.

The quality score is determined by a dozen preset variables you can modify to ensure that the flight you choose matches your preferences. Always carry on your bags and never check anything? De-select the “Lost Bags” variable and ask InsideTrip.com to recalculate the trip quality score. Know that you get habitually get to the airport more than an hour ahead of the time the airline recommends so security wait time isn’t an issue for you? Again, a simple mouse click removes that variable from the quality score calculation.

This redefinition of meta-search for the travel industry has implications for search marketing as well. The move away from simple text listings and toward more all-inclusive results for searches is already well underway: Google’s Universal Search now includes images, videos, and other items in their search results while Ask.com and other search engines provide site thumbnails as a standard part of their results listings. This expansion of types of data in search results means sites need to implement a consistent approach to tagging their site content because being “search-friendly” now applies to more than text-only keywords.

Imagine you’re searching for a software tool to help make your sales force more productive and when the results come up, one company’s listing shows only a few of lines of text describing their product while another company offers not only the few lines of product text but also access to their deployment metrics, pricing matrix, and a few customer testimonials relevant to your industry?

Which site do you think you'd click on first?

Labels: Integration, Paid Search, Search Engine Optimization (SEO)

Google Subscribed Links Offers Powerful Branding Opportunity in Search Results

It's a far cry from Yahoo Search Submit Pro, which permits websites to intertwine paid ads with search organic results. Google’s Subscribed Link model is subscription based – it allows your visitors (with a Google account) to view a custom listing for your website in a search result. Because the listing is formed from a feed, the search listing can be updated in near real-time, potentially giving a powerful advantage to e-commerce and news websites. Google offers this service free to both webmasters and searchers.

What’s more impressive is that images and Google Gadgets can be incorporated within the feed; plus, you can specify the keywords that you want to trigger the custom search listing. To some extent, the performance of Subscribed Links can be measured through URL tracking.

Google Subscribed Links works like this:

1. A developer designs a feed and pastes the resulting button code on their site. View the subscribed links developer guide.
2. Your site visitors subscribe by clicking the button.

3. At some point in the future, the person who subscribed to your feed will likely conduct a search for one of your trigger terms. Assuming the searcher is logged in to Google, your customized feed will display. Below is an example of a subscribed link for Weather.com

Of course, designing and managing the site feed requires at least a minimal command of XML and HTML. Additionally, you’re going have to induce your visitors to subscribe to the link (market the marketing tool); however, the potential opportunity for visitor retention and branding is just too good to pass up, particularly if your website ranks highly for frequently searched keywords. View examples of Google Subscribed Links.

One application of this new product that springs to mind is to serve as a complement to paid search campaigns. You could post a Subscription Link button on a landing page for a pay-per-click campaign. A visitor in the early stages of their search may not be prepared to convert right away, but assuming your site ranks organically, e-marketers could conceivably push customized natural listings to the prospect at every stage of their search and entice a conversion at a later time.

Labels: Google, Industry, Integration, Paid Search, Search Engine Optimization (SEO)

Remote Control to Mouse: TV and Web Integration

Labels: ClickZ, Integration, Online Media

Get Value-Added Online Placements From Offline Buys

Labels: ClickZ, Integration, Online Media

Why Online Must Lead Offline Campaigns

Labels: Analytics, ClickZ, Integration, Online Media

2-D vs. 3-D Campaigns

Labels: ClickZ, Integration, Online Media