Marketers Worldwide Look to Loyalty Programs

According to the CMO Council, marketers worldwide look to loyalty programs to improve customer retention rates and value, teach them about consumers' motivations and prospects and to help keep a targeted and focused line of communication.

Seventy percent of Internet users would participate in loyalty and rewards programs if there was a form of financial inducement or savings. Only 3% of Intern
et users see access to an online community of members as an incentive to participate in such a program. One major factor affecting participation in a loyalty program was spam.

What benefits do marketers see in using loyalty club insights and analytics? More than half of marketers use the statistics to acquire and retain higher-value customers. Forty-six percent of marketers look to insights and analytics to improve targeting and segmentation.


Source: eMarketer; February 1, 2010

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Banner Ads: Beyond the Click

Click on charts below to see Internet users behavior when it comes to online display ads.




Source: eMarketer, May 18 2009

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posted by Harry Gold @ Monday, May 18, 2009 - 10:04 AM
 

Tracking Capabilities in Question by Many Interactive Marketers

According to an interactive marketing survey by Sapient, senior-level marketing respondents do not feel very confident that their organization can track campaigns across multiple channels in real-time. The following table illustrates the responses:

The two channels in which marketers place the most confidence in their tracking ability are email and search
The least confidence of all was cited for the social networking channel. This channel, however, has the highest anticipated increase in marketing analytics spend for 2008 according to the survey.

The two channels in which marketers place the most confidence in their tracking ability, according to the survey, are email and search. 38% of respondents said search resulted in the highest ROI to their organizations. 28% of marketers plan to increase search spending in 2008.

The biggest hurdle to measurement and accuracy, according to respondents, is the difficulty to compare metrics across channels.

Sapient Chief Creative Officer, Gaston Legorburu, concludes "In 2008, marketers will seek the ability to seamlessly incorporate social networking with their other channels, including search and email, and the capability to monitor and measure performance to ensure they are achieving optimum results."

Source: Sapient, January 2008

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posted by Harry Gold @ Friday, February 8, 2008 - 7:24 AM

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