Social Media Customer Service

An increasing number of people are using social media chat functions (such as Facebook Messenger, Instagram Messaging, Twitter, etc.) to contact brands for customer support. Social customer service refers to any customer service, technical support, or product assistance that takes place via social media messaging tools. From answering simple questions to resolving complex customer problems, social media customer service is here to stay.

So when thinking about social customer services as part of your overall strategy, Overdrive can work with your team to support, or fully manage your social customer service.

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