Demand Gen Ops Map

Social Media Customer Service is an important task in the Demand Gen Ops Map.

The Demand Gen Ops Map is a collection of digital marketing services that Overdrive offers, represented in the form of a map, with each task linking to a specific page.

Use the Map to analyze the skill gap in your marketing program.

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Social Media Customer Service

An increasing number of people are using social media chat functions (such as Facebook Messenger, Instagram Messaging, Twitter, etc.) to contact brands for customer support. Social customer service refers to any customer service, technical support, or product assistance that takes place via social media messaging tools. From answering simple questions to resolving complex customer problems, social media customer service is here to stay.

Let Overdrive Help

So when thinking about social customer services as part of your overall strategy, Overdrive can work with your team to support, or fully manage your social customer service. Fill out a form to discuss your marketing goals or schedule a no obligation call.

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