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At the core of most successful businesses are two key commonalities, a good product and attentive customer service. Social media has proved to be a game changer in the way consumers experience a brand and how they express their experience with your brand.
In a recent survey from Altimeter Group, social media strategists shared their Company plans for 2011. The top three internal social strategy objectives were reported as 48.3% focusing on creating ROI measurements, 37.3% on internal education and training, and 34.7%…
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