Driving Forward > Digital Marketing Blog

Potholes in Boston? There’s an App for That.


The City of Boston recently released a new iPhone application, “Citizens Connect” (iTunes link), that allows residents to report issues about the physical state of the city.

The app is part of a bigger initiative to foster “Citizen-to-City” communications; all reports generated through the application are linked into Boston’s Constituent Relationship Management System.

The free application allows residents to relay a problem and location to City Hall thanks to the GPS functionality in the new model iPhones. When a complaint is issed, users will get a tracking number so they can follow up and track the progress of the response to the complaint or issue.

So, if a user comes across a downed traffic light, or massive gaping pothole on Massachusetts Avenue, all they need to do is snap a picture, add comments, and submit the complaint to city hall.

For anyone that drives in Boston, you know this is a good thing, as there are plenty of potholes to snap pictures of!


Learn more about Citizens Connect program and iPhone application at the City of Boston’s Site.

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