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Driving Forward > Digital Marketing Blog

Consumers, Brands and Social Media

Social media plays a role in how consumers are learning more about certain brands according to a joint study by Performics, the marketing branch of Publicis Groupe’s VivaKi Nerve Center, and ROI Research, an analytics and technology firm.

Research shows that Twitter drives most consumers to look for a product on a search engine, with 48% searching for the product after reading about it on the popular micro-blogging website, compared to only 34% on other social media sites.

Michael Kahn, Performics Marketing Senior Vice President, said, “Being in a social network is like going to someone’s barbecue. People are talking about the experiences of their lives. The sharing experience that happens in the physical world also happens in the social.”

Likewise, 30% of 3,000 active social networkers admitted to learning about a product, brand or service on a social network site such as Facebook and Twitter. Twenty-five-percent actually visited an online retailer’s website after learning about the product on social media sites. Forty-four-percent of survey respondents have already recommended a product on Twitter and 46% claim they would recommend a product on Facebook.

Consumers are more tolerant of brand marketing messages than previously thought and open to online interaction in regards to various products, services and brands. To read more about how consumers are finding out about and recommending brands, read Laurie Sullivan’s full article here.

Source: MediaPost Publications, Online Media Daily; November 5, 2009

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